Shipping policy
COVID-19 shipping update 2020-May20: we have noticed that shipping to some countries via national post is not available or taking around 4-5 weeks due to the virus. We will now be shipping packages via DHL Express, UPS, USPS with the fixed shipping price.
PRODUCTION TIMELINES:
The procedure of making our items takes time and effort as each item is individually cut and sewn by our hands especially for you and double washed before packing. We do not use any programmed machines or other non-human help. Handmade quality work takes time.
Please note that once you place an order currently it takes 1-2 weeks for us to produce it before we ship.
All orders are shipped from 612 S Cochran Ave, Apt. 113, Los Angeles, CA, 90036, US.
SHIPPING OPTIONS:
DHL Express
- Express Worldwide shipping
- Free package pickups
- Paperless customs forms
UPS
- Delivery time guarantee
- Overnight and next day shipping
- All services include insurance
USPS
- Access to low-cost mail classes
- Flat rate shipping options
- Widest US coverage
Shipping duration is depends on:
- country/location you want items to be shipped.
Below are indicative timelines for shipping only (excluding production duration):
- National post delivers:
-- in US 2-7 days.
-- non US countries 10-20 days worldwide.
Please note that it usually takes more time than regularly for the orders to be shipped during the Christmas season. The shipping service/time of the packages are beyond our control.
SHIPPING ADDRESS:
- All orders are shipped to your address.
OTHER TAXES, DUTIES, FEES CUSTOMS:
- Please kindly note that we are not responsible for any customs fees and/or import duties you might incur. Unfortunately, we have no control over these charges and cannot inform you what the cost may be as customs policies and import duties vary widely from country to country. If in doubt, we recommend contacting your local customs office for information before ordering.
- Items are shipped from Los Angeles, California.